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Is support still responding to tickets?

Missing

So it’s sad to say, but I decided to come back after a 4 year hiatus and could not for the life of me remember my password. So, like any decent human, I clicked on the “forgot password”, entered my email, and it says it has sent. But, I have yet to receive a link and it’s been two, almost three days. I swear I hit the button 2 dozen times and nothing has shown up, neither in my spam or anything. I sent two tickets to support, but have yet to hear back, so I decided to pay the $4.99 to start this account to hopefully gain my old account back.

Does anyone know if support is working?

Medium
Useful 15

No support whatsoever.

Medium
Useful 10

the site is broken and automated aspects aren’t working. so theres no forgotten password emails, activation etc going through. and no, there is nobody in support anymore.

Medium
Useful 77

Support is unsupported, which is an unsupportable condition. Grr. Another way Foo doesn’t listen. Be kind to the ambassadors. They can’t get help either.

Medium
Useful 52

I agree Be kind to the ambassadors. They can’t get help either.

Medium
Useful 20

Interesting how there is noplace on this site that tells you WHO owns it. Can’t have anyone contacting them, can wel

Yes, this is pretty messed up. We pay real $ for use of this site and get NO support. Maybe a complaint to the FTC is an option here.

Medium
Useful 15

I had the exact same problem, I can’t even activate my account bc there’s NO ONE here 🤦🏼‍♀️

Medium
Useful 30

I still file complaints with Support so when the time for legal action comes, I have an electronic trail of complaints gone unanswered.

Medium
Useful 30

I have been gone from this God forsaken place. I was hoping that something good happened when I was gone but it figures…nothing. It’s hanging on by the skin of it’s one tooth!

Medium
Useful 20

Yeah… and that single tooth is broken.

Medium

And it will cost a lot to fix that broken tooth. (Sadly, a topic I know too much about – ow!)

Medium
Useful 15

Well the Parrot flew the coup last October I think it was! I still have tickets in that have not been looked at from before then!

Medium
Useful 25

Apparently FP got rid of their development team – I have an account I am paying for and can’t access. The Admins can only offer “I’m sorry, there’s nothing we can do,” which is not acceptable.

Someone is letting this run on auto pilot and pocketing our real $. Unethical AND pathetic.

Missing

I am AndiMB, I have signed in to a new account trying to access my old one. I have sent 3 emails to support and have gotten nothing. My dogs are suffering and I don’t know what to do. I also don’t want to continue to pay 9.99 if they don’t get me back into my account. Uggghh

Medium

No, I don’t think they are.

Medium
Useful 5

I like your pic of Lady, FoopetLover. I am 100% sure no one is even reading our submissions. I had upgraded to ClubFoo Plus on a 6-month option I thought was recurring only it wasn’t so I opted for the monthly plan until I could get a credit card for their annual fee. I was charged twice in July which I reported to no avail but my bank reversed the extra charge. I then downgraded to the free membership which is a drag especially since I was still charged $9.99 in August which my bank reversed. I got a new debit card with a new number only they still charged me $9.99 in September so I phoned my bank and put a stop-payment on further charges from FooPets. If anyone can tell me if we can still cancel our membership with this Web site please let me know how. I will miss my pets but not the owners. This being unable to speak to management about problems is just plain wrong Thank you.

Medium
Useful 40

Interesting PL can speak to Sophie’s passing but will not address issues pertaining to the health of the site or the lack of support. Very sad :( It coulda-woulda-shoulda been a gold mine. The site is here for one and only one reason and that is due to the loyalty of its members. SHAME ON YOU FOOPETS!!!

Medium
Useful 40

Sometimes there are unforseen things that keep people away from things. Do not be so hasty to condemn. Please.